Dear --,

Thank you for contacting us, I will try to help you.

It is probable that your iPad device did not properly take into account your subscription made via Apple, so the solution would be to "restore your purchases".

When connected to your Newzik account on your device, I advise you to go to the Account section, go to Plan and then to click on "Restore your purchases".

This will synchronize the purchase you made via the App Store to the account that is connected to Newzik.

Could you try this manipulation and keep me updated with the result please?

All the best,