Please check that both the sending and receiving devices are connected to a stable internet network: the speed of synchronization will depend mostly on the speed and reliability of the internet network. Moreover, large files might take longer to upload and download.
Please note that new data from a Project will be automatically downloaded on the members’ devices only if Newzik is active (running in the foreground) and no Piece is open (downards synchronization is blocked when a Piece is open in order to avoid unwanted edits popping up on the screen during performance).
Please note that it is advised to enable push notifications for Newzik in order to receive Project updates more reliably. If push notifications are not enabled, please click on the cloud icon in the bottom-right corner of the screen to launch the synchronisation process.
The state of synchronization (both upload and download) is indicated by the cloud icon in the bottom-right corner of the screen.
- If the cloud is grey: the app is having trouble reaching the server; please check your internet connection;
- If the cloud shows two arrows turning in a circle: data is synchronizing;
- If the cloud shows a green tick mark: data has finished synchronizing;
If, despite the cloud icon showing a green tick, your data is still not updated, please try to log out and back again into your account. Do not log out if you do not have a Newzik account.
If the problem persists, get in touch with our support team at firstname.lastname@example.org